Vogue Salon
Replacing a manual WhatsApp inbox with an intelligent automated system that answers, books, confirms, reminds, and follows up with clients - without staff intervention.
Key Highlights
- Conversational booking assistant
- Intelligent appointment scheduling
- Automated follow-up & retention
- Real-time analytics dashboard
Dashboard Preview Restricted
The client has requested we not share their internal dashboard screens for confidentiality.
The Challenge
Vogue's customer relationships were managed entirely manually. Front-desk staff spent hours answering repetitive questions, booking required back-and-forth negotiation, and manual reminders meant high no-show rates (25-30%).
Our Approach
We deployed a conversational booking assistant powered by OpenAI and n8n, integrating directly with the WhatsApp Business API and Google Calendar to map and automate the complete customer lifecycle.
The Result
The AI system now handles 70-85% of routine enquiries instantly, returning 10-15 hours of staff time each week. No-show rates dropped to 8-12%, and the salon gained a single dashboard for business analytics.
Research & Automation Impact
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